Private AI for luxury travel planners

A more refined way
to handle client communication.

Merova is a private AI assistant built for luxury travel planners — helping you handle enquiries, follow-ups and day-to-day client communication with greater speed, consistency and ease.

See how it works

Setup included. No technical setup required on your side.

Draft replies  ·  Qualification notes  ·  Follow-up support  ·  Internal summaries

Merova — Assistant
Inbound enquiry · 09:41
"Hi, we're looking for a private villa in the Maldives for 8 guests — late December. Budget is flexible but we do want exclusivity. Can you help?"
Merova — Draft reply
Dear [Name], thank you for reaching out — this sounds like a wonderful trip. We have a few exceptional properties in mind for a private stay of this scale. I'll prepare a curated selection and come back to you by end of day...
Drafted in your tone · Ready to review
Qualification
Budget confirmed · 8 guests · Private only · Dates fixed
Internal note
High-value lead · Prefers direct contact · Follow up Fri
The offer
✦ Pilot access · Now open
Designed around your way of working.

Merova is designed as a guided implementation, not a generic self-serve tool. Every setup is calibrated to your practice — your tone, your clients, your workflow.

  • AI assistant, fully included
  • Guided onboarding and calibration
  • Tailored to your working style
  • Private, secure environment
  • Custom integrations available on request

Pricing is discussed based on scope, workflow and level of support. Pilot access, custom setup and ongoing support are scoped during the introductory conversation.

✦
Pilot Access
A structured pilot phase to experience Merova in your real workflow before any long-term commitment.
◈
Tailored Onboarding
We calibrate Merova to your voice, your clients and your preferences — together.
⊙
Private Environment
Your data stays yours. A contained, dedicated setup — not a shared platform.
⌥
Custom Integration
Deeper workflows, connected systems and bespoke builds available on request.
Why Merova

More responsiveness for your clients.
Less friction for you.

Designed for the specific pace and standard of luxury travel — not adapted from a generic tool.

01
Respond faster to every enquiry
Draft first responses in seconds — in your tone, with the right level of detail for high-value clients.
02
Qualify requests elegantly
Understand what a client truly needs before you invest time in a full proposal. Less guessing, more precision.
03
Stay responsive without becoming busier
Faster replies, sharper follow-ups, better first impressions — without adding hours to your day.
04
Maintain the tone your clients expect
Across a team or solo practice, every message reflects the same standard — whether it's a villa enquiry or a pre-departure note.
05
Prepare follow-ups without effort
Merova helps you stay on top of pending conversations — so nothing slips and no client feels forgotten.
06
Spend less time rewriting and recapping
Summaries, internal notes and message rewrites handled quietly — so your attention stays where it belongs.
In practice

How Merova fits into your day.

From the first destination request to the internal note after a client call — concrete support at every stage of your client workflow.

01
Drafting first responses to new enquiries
New client request → polished reply, ready in seconds
02
Qualifying a new travel brief
Understand budget, group size and travel intent before investing time in a proposal
03
Preparing curated follow-ups
Drafts your check-ins after proposals, site visits or client conversations
04
Rewriting messages in your brand tone
Transform quick internal notes into polished, client-ready language
05
Capturing guest preferences and decisions
Structured records after calls — client profile, preferences, next steps
The process

Introduced quietly into your workflow.

A careful implementation in three steps — no technical setup required on your side.

I
Onboarding call

We start with a focused conversation about your practice, your clients and how you currently work. No forms, no complex setup.

II
Calibration

We configure Merova around your tone, your vocabulary and your preferred way of handling enquiries. You review and refine.

III
Daily use

Merova becomes part of your workflow quietly — always ready, never intrusive. We remain available to adjust as you go.

Higher-touch options
CRM & tool integration
Connect Merova to your existing systems — email platforms, booking tools or internal databases.
Team configuration
Set up Merova across a multi-advisor practice, with consistent standards and individual calibrations.
Custom workflow design
Deeper automations, specific output formats, or fully tailored operational layers — built around your practice.
Ongoing advisory
A continuous relationship to refine, evolve and expand your Merova setup as your needs develop.
Beyond the standard

A more bespoke layer, when needed.

For practices with more complex operations — or those looking to go beyond day-to-day assistance — we offer deeper integration work, built specifically around your requirements.

This is not a product tier. It is a conversation about what a more tailored implementation might look like for your business.

"Every practice works differently. For those that need more, we build accordingly — taking time to understand the specifics before proposing anything."
Questions

Answered honestly.

If something isn't covered here, we're happy to talk through it directly.

Is the AI assistant included in the setup?
Yes. The AI is a core part of what Merova provides — not an add-on. Your setup includes access to the assistant, calibration to your tone and workflow, and ongoing support.
Do I need any technical knowledge?
None at all. The entire setup is handled by our team. You focus on your clients — we handle everything else. Most of our users are not technical, and that is entirely by design.
Is Merova replacing my client relationships?
Not at all — and that was never the intention. Merova operates behind the scenes. Every draft it produces passes through you before anything reaches a client. The judgment, the taste, the relationship: that remains yours entirely.
Can it adapt to my tone and communication style?
Yes — this is one of the most important parts of the setup process. We spend time understanding how you write, the formality you use, and the nuances of your brand voice before Merova drafts anything in your name.
Is there a trial or pilot phase?
Yes. We currently offer a structured pilot phase to all new clients. It gives you time to experience Merova in your real workflow, with full support, before any longer-term commitment is discussed.
Can you build a deeper, more custom integration?
Absolutely. For practices that need more — connected tools, team-wide deployment or fully bespoke operational layers — we offer a higher-touch engagement model. These are scoped and priced individually. The best starting point is a conversation.
How is my data handled?
Your data is kept in a private, dedicated environment — not shared across accounts or used to train models. We are happy to walk through our approach in detail during an introductory call.
Get started

See how Merova fits
your way of working.

We'll look at one or two real scenarios from your practice and show you what a Merova setup could look like in context. No commitment.

Pilot access available on request  ·  Pricing discussed based on scope